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Smart Retail

Role of IoT in Smart Retail

IoT applications have various benefits for the retail sector. For example, IoT in the retail industry can increase customer satisfaction and logistics. 

What is smart retail?

Smart retailing is a deployment strategy that views technology as a tool for innovation and raising customers’ standard of living through better, faster, safer, and more intelligent buying. The phrase, therefore, refers to all smart technologies that make it possible. Smart retail aims to make sure that the consumer gets a tailored shopping experience in addition to completing the transaction, encouraging them to return to the store in the future. It's crucial to concentrate on the customer journey, which is the full path that a consumer takes from first entering the store to leaving after making a purchase, in order to do this. Digital signs, smart mirrors, and self-checkout are some of the popular applications in the market.

What are smart retail features?

Smart Retail Features

The advent of intelligent processes in retail has significantly altered the sales industry. Smart retail has proven to be a solution to some industry-specific issues.

  • Transparency: The supply chain as a whole is made transparent by smart retail because data is easily accessible at all stages, and both human resource management and automated systems can operate optimally. Modern retail technologies are able to record patterns, identify errors before they occur, and adapt better.
  • Decentralization - smart retail needs little manual intervention and can automate and optimize its processes. This ensures dependability, efficiency, and trust that choices are made without top-down supervision.
  • Optimization - Decentralized and transparent nature allows smart retail to become more comprehensive and react to market requirements. Because of this, it is simpler for retailers to adjust to changes and address anomalies before they endanger the larger retail system.

Smart Retail Benefits

A personalized, comprehensive, and fulfilling customer experience is created through smart retail to enhance every step of this process and entice customers to return. Without question, retailers looking to retain clients benefit from the smart retail strategy. The principal gains are:

  • Better Quality -  Because smart merchants can detect and handle possible problems before they occur, retailers may avoid errors and quality declines in any industry. As a result, the quality of the retailer's products created utilizing such modern retail technology will be higher than those produced in a less efficient, conventional fashion.
  • Improved customer experience - Use of IoT in smart retail, for example, helps sellers create a better user experience by generating insight into customer data and opening up the possibility of using this data. Retailer applications can synthesize consumer data, allowing retailers to better anticipate customer behavior
  • Higher efficiency - Smart retail market's enormous capacity for self-adaptation enables continuous access to constantly shifting data. Data analysis and potential correction capabilities of smart retail technologies will allow for better sales and transformation processes and outcomes
  • Sustainable production: In conventional store settings, various disruptions might take place. Human error is eliminated in all processes associated with intelligent selling. Such automation can improve safety and guarantee the outcome's durability
  • Convenient - IoT in smart retail can also address issues with inventory management, making it more practical. You can prevent running out of inventory and incurring significant losses by automating inventory monitoring

Applications of smart retail

Below are some examples of applications that have already been adopted or are in the process of being developed for future adoption - 

Inventory tracking and management

Inventory tracking and management in smart retail

Outside of the supply chain, wireless inventory-centered IoT solutions may monitor on-site assets such as shopping carts and baskets. Theft and time-consuming retrieval can make shopping carts a costly nightmare for businesses. When a cart travels too far, effective security infrastructure can help locate it and trigger automated wheel locking mechanisms. It can also improve facility management and the accuracy of shop inventory in addition to improving the customer experience.

Smart retail mobile applications

Mobile applications can boost client retention and loyalty in a culture where smartphones have become an integral part of our lives. Smart retail apps support sales by offering the option of virtual product and service presentations, allowing you to strengthen client relationships with the brand and choose tailored offers for each individual customer. A key strategy for enhancing the customer experience and raising shopping satisfaction is to provide mobile applications to both store workers and customers as new sales and service tools.

Smart e-wallets

According to research, mobile payments built on AI will ultimately replace traditional forms of transaction. Retailers' apps would be able to integrate with customers' digital wallets by the method of purchases and payments. Additionally, it will result in more deals. It will also lower retailers' obligations to dealers because these cases do not provide payment details for online or mobile phone transactions.

Traffic Control

Since the COVID-19 outbreak, retailers have been compelled to impose additional visitor restrictions to ensure compliance with mandatory social distancing regulations. Property managers can use people counting systems to monitor the total number of individuals entering and leaving a particular location in real-time and receive alerts when capacity is met. 


The desire of consumers to have easy access to a variety of high-quality snacks and beverages at all times is driving the development of the micro-market format. You can observe the use of smart vending machines and smart fridges at such outlets. Product identification and weight sensors track items for a frictionless consumer experience.

AI creates personalized customer interactions

The world's largest online retailer, Amazon, uses artificial intelligence to drive its recommendation engine. It does this by examining customer data such as purchase history, route to purchase, social media activity, and product lifetime. The project is based on consumer behavior research, which demonstrates that customers are more likely to consider products that are suggested based on data given to the company.

Connectivity For Smart Retail Applications

Smart Retail Connectivity

IoT solutions assist retailers in customizing the shopping experience through advancements in high-speed and low-power connectivity. To maintain a consistent, daily retail cash flow in modern retail outlets, wireless networks must keep everything linked across long distances, randomized locations, and otherwise. With our IoT connectivity plans and IOH platform, you can deploy your smart retail applications and manage them seamlessly. We provide tailored IoT/M2M connectivity that improves efficiency and insight for the retail sector.

Why ConnectedYou?

We orchestrate the critical components that include - eUICC-enabled SIMs/ eSIMs, global IoT/ M2M connectivity, unified monitoring & management, and remote SIM provisioning capabilities into a single solution as a one-stop-shop. Here’s why our product is the best solution for your enterprise - 

  • The largest aggregation of 2G, 3G, 4G, 5G, LTE-M, and NB-IoT networks 
  • Connectivity options for countries with permanent roaming restrictions
  • Transparent Pay-As-You-Go pricing without hidden charges or minimum commitments
  • Connectivity without throttling for the best experience
  • Local/ regional breakouts globally to achieve desired latency
  • Single contract enabling hassle-free multi-supplier sourcing without lock-ins with any connectivity provider
  • Unified platform to manage your IoT/ M2M SIM cards irrespective of the connectivity supplier
  • Capability to switch connectivity suppliers remotely without SIM replacement and  without any additional transaction costs
  • Central support desk for all connectivity issues

We would be very keen to hear about your challenges, help you and share your pain with our ecosystem of suppliers and partners to deliver exemplary service for your enterprise. Get in touch so that we can ensure and offer a future-proof IoT roll-out. Write to us at

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